@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@300;400;500;600&family=DM+Mono:wght@400;500&display=swap');
:root{--bg:#0f1117;--surface:#181c27;--surface2:#1e2335;--border:#252c40;--accent:#4f8ef7;--accent2:#38d9a9;--danger:#f77f7f;--warn:#f7c04f;--text:#e8eaf2;--muted:#6b7490;--bubble-me:#1a3a6e;--bubble-them:#1e2335;--bubble-note:#2a2010;--r:14px;--font:'DM Sans',sans-serif;--mono:'DM Mono',monospace}
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%;overflow:hidden;background:var(--bg);font-family:var(--font);color:var(--text);-webkit-font-smoothing:antialiased}
*{scrollbar-width:thin;scrollbar-color:var(--border) transparent}
*::-webkit-scrollbar{width:4px;height:4px}
*::-webkit-scrollbar-thumb{background:var(--border);border-radius:2px}
.login-screen{height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(ellipse at 30% 40%,#1a2a4a 0%,var(--bg) 60%)}
.login-box{width:360px;max-width:90vw;background:var(--surface);border:1px solid var(--border);border-radius:20px;padding:36px 32px}
.login-logo{text-align:center;margin-bottom:28px}
.login-title{font-size:22px;font-weight:700;margin:12px 0 4px;letter-spacing:-.5px}
.login-title span{color:var(--accent)}
.login-sub{font-size:13px;color:var(--muted)}
.login-error{background:#3a1515;border:1px solid var(--danger);color:var(--danger);border-radius:10px;padding:10px 14px;font-size:13px;margin-bottom:14px}
.app{display:grid;grid-template-columns:300px 1fr;height:100vh;transition:grid-template-columns .25s}
.app.panel-open{grid-template-columns:300px 1fr 280px}
.sidebar{background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}
.sidebar-header{padding:14px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;flex-shrink:0}
.logo-mark{width:32px;height:32px;border-radius:9px;flex-shrink:0;background:linear-gradient(135deg,var(--accent),var(--accent2));display:flex;align-items:center;justify-content:center;font-size:15px}
.logo-text{font-size:14px;font-weight:700;letter-spacing:-.3px;flex:1}
.logo-text span{color:var(--accent)}
.stats-bar{display:flex;border-bottom:1px solid var(--border);flex-shrink:0}
.stat-item{flex:1;text-align:center;padding:10px 4px;cursor:pointer;transition:background .15s;border-right:1px solid var(--border)}
.stat-item:last-child{border-right:none}
.stat-item:hover{background:var(--surface2)}
.stat-num{display:block;font-size:18px;font-weight:700;color:var(--accent);font-family:var(--mono)}
.stat-label{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px}
.search-wrap{padding:10px 12px;flex-shrink:0}
.search-input{width:100%;background:var(--bg);border:1px solid var(--border);border-radius:10px;padding:8px 10px 8px 32px;color:var(--text);font-family:var(--font);font-size:13px;outline:none;transition:border-color .15s;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='13' height='13' viewBox='0 0 24 24' fill='none' stroke='%236b7490' stroke-width='2'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cpath d='m21 21-4.35-4.35'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:10px center}
.search-input::placeholder{color:var(--muted)}
.search-input:focus{border-color:var(--accent)}
.tabs{display:flex;padding:0 12px 8px;gap:4px;flex-shrink:0}
.tab{padding:4px 12px;border-radius:16px;font-size:12px;font-weight:500;cursor:pointer;border:1px solid transparent;transition:all .15s;color:var(--muted)}
.tab.active{background:var(--accent);color:#fff}
.tab:hover:not(.active){border-color:var(--border);color:var(--text)}
.conv-list{flex:1;overflow-y:auto}
.empty-list{padding:24px;text-align:center;color:var(--muted);font-size:13px}
.conv-item{display:flex;align-items:center;gap:10px;padding:10px 14px;cursor:pointer;transition:background .12s;border-bottom:1px solid var(--border);position:relative}
.conv-item:hover{background:var(--surface2)}
.conv-item.active{background:var(--surface2);border-left:3px solid var(--accent)}
.conv-item.unread .conv-name{font-weight:700}
.avatar{width:40px;height:40px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px}
.conv-info{flex:1;min-width:0}
.conv-name{font-size:13px;font-weight:500;margin-bottom:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-code{font-size:10px;color:var(--accent);font-family:var(--mono);font-weight:600}
.conv-preview{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.conv-meta{text-align:right;flex-shrink:0}
.conv-time{font-size:10px;color:var(--muted);margin-bottom:4px}
.badge{background:var(--accent);color:#fff;border-radius:10px;font-size:10px;font-weight:700;padding:2px 6px;display:inline-block}
.badge.urgent{background:var(--danger)}
.conv-tags{display:flex;gap:3px;margin-top:3px;flex-wrap:wrap}
.conv-tag{font-size:9px;padding:1px 6px;border-radius:8px;border:1px solid}
.agent-footer{display:flex;align-items:center;gap:10px;padding:10px 14px;border-top:1px solid var(--border);background:var(--surface);flex-shrink:0}
.agent-avatar{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;flex-shrink:0}
.agent-info{flex:1;min-width:0}
.agent-name{font-size:13px;font-weight:600}
.agent-status.online{color:var(--accent2);font-size:11px}
.chat{display:flex;flex-direction:column;overflow:hidden}
.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:var(--muted)}
.empty-icon{font-size:48px;opacity:.4}
.empty-title{font-size:16px;font-weight:600}
.empty-sub{font-size:13px}
.chat-header{padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px;flex-shrink:0;background:var(--surface)}
.chat-title{font-size:14px;font-weight:600}
.chat-code{font-size:11px;color:var(--accent);font-family:var(--mono);font-weight:600}
.chat-sub{font-size:12px;color:var(--muted);margin-top:1px}
.chat-sub.online{color:var(--accent2)}
.header-tags{margin-left:auto;display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.tag-pill{padding:3px 10px;border-radius:16px;font-size:11px;font-weight:500;border:1px solid;cursor:pointer;transition:all .15s;white-space:nowrap}
.tag-pill.open{border-color:var(--accent2);color:var(--accent2)}
.tag-pill.waiting{border-color:var(--warn);color:var(--warn)}
.tag-pill.closed{border-color:var(--muted);color:var(--muted)}
.tag-pill.urgent{border-color:var(--danger);color:var(--danger)}
.messages{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:2px;background:var(--bg)}
.date-divider{text-align:center;margin:10px 0;font-size:11px;color:var(--muted);font-family:var(--mono);display:flex;align-items:center;gap:8px}
.date-divider::before,.date-divider::after{content:'';flex:1;height:1px;background:var(--border)}
.msg-row{display:flex;align-items:flex-end;gap:6px;margin:1px 0}
.msg-row.me{flex-direction:row-reverse}
.msg-row.system{justify-content:center}
.bubble-wrap{display:flex;flex-direction:column;max-width:70%}
.msg-row.them .bubble-wrap{align-items:flex-start}
.msg-row.me .bubble-wrap{align-items:flex-end}
.sender-name{font-size:11px;color:var(--accent);margin-bottom:3px;font-weight:600}
.bubble{padding:8px 12px;border-radius:var(--r);font-size:13.5px;line-height:1.5;word-break:break-word;white-space:pre-wrap}
.msg-row.them .bubble{background:var(--bubble-them);border-bottom-left-radius:4px}
.msg-row.me .bubble{background:var(--bubble-me);border-bottom-right-radius:4px}
.msg-row.note .bubble{background:var(--bubble-note);border:1px dashed #5a4010;font-style:italic}
.bubble-time{font-size:10px;color:var(--muted);margin-top:3px}
.msg-row.me .bubble-time{text-align:right}
.sys-msg{font-size:11px;color:var(--muted);background:var(--surface);border-radius:20px;padding:4px 12px;font-family:var(--mono)}
.bubble.media{padding:5px}
.bubble.media img,.bubble.media video{max-width:220px;border-radius:10px;display:block;cursor:pointer}
.bubble.file{display:flex;align-items:center;gap:10px;min-width:180px;cursor:pointer}
.file-icon{width:36px;height:36px;border-radius:9px;background:var(--accent);display:flex;align-items:center;justify-content:center;font-size:17px;flex-shrink:0}
.file-name{font-size:13px;font-weight:500;word-break:break-all}
.file-size{font-size:11px;color:var(--muted);margin-top:2px}
.bubble.form-bubble{background:linear-gradient(135deg,#1a2a4a,#1e2335);border:1px solid var(--accent);cursor:pointer;min-width:200px}
.form-bubble-title{font-weight:600;font-size:14px;margin-bottom:4px}
.form-bubble-desc{font-size:12px;color:var(--muted)}
.typing-bubble{display:flex;align-items:center;gap:4px;padding:10px 12px}
.tdot{width:6px;height:6px;border-radius:50%;background:var(--muted);animation:bounce .9s infinite}
.tdot:nth-child(2){animation-delay:.15s}
.tdot:nth-child(3){animation-delay:.3s}
@keyframes bounce{0%,80%,100%{transform:translateY(0)}40%{transform:translateY(-5px)}}
.quick-replies{display:flex;gap:6px;flex-wrap:wrap;padding:0 20px 10px;flex-shrink:0}
.qr-chip{padding:5px 12px;border-radius:16px;font-size:12px;border:1px solid var(--accent);color:var(--accent);cursor:pointer;transition:all .15s;white-space:nowrap;font-family:var(--font);background:transparent}
.qr-chip:hover{background:var(--accent);color:#fff}
.input-bar{padding:10px 14px;border-top:1px solid var(--border);background:var(--surface);flex-shrink:0}
.attach-preview{display:flex;gap:6px;margin-bottom:8px;flex-wrap:wrap}
.attach-thumb{position:relative;width:48px;height:48px;border-radius:9px;overflow:hidden;flex-shrink:0}
.attach-thumb img{width:100%;height:100%;object-fit:cover}
.attach-thumb .rem{position:absolute;top:2px;right:2px;width:16px;height:16px;border-radius:50%;background:rgba(0,0,0,.8);border:none;color:#fff;font-size:9px;cursor:pointer;display:flex;align-items:center;justify-content:center}
.attach-doc{display:flex;align-items:center;gap:6px;background:var(--surface2);border-radius:9px;padding:5px 10px;font-size:12px;border:1px solid var(--border)}
.input-row{display:flex;align-items:flex-end;gap:8px}
.input-actions{display:flex;gap:3px}
.input-box{flex:1;background:var(--bg);border:1px solid var(--border);border-radius:12px;padding:9px 12px;color:var(--text);font-family:var(--font);font-size:13.5px;resize:none;outline:none;min-height:40px;max-height:120px;line-height:1.4;transition:border-color .15s}
.input-box::placeholder{color:var(--muted)}
.input-box:focus{border-color:var(--accent)}
.send-btn{width:40px;height:40px;border-radius:12px;border:none;background:var(--accent);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s,transform .1s;flex-shrink:0;font-size:16px}
.send-btn:hover{background:#3a7be0}
.send-btn:active{transform:scale(.93)}
.right-panel{background:var(--surface);border-left:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}
.panel-tabs{display:flex;border-bottom:1px solid var(--border);flex-shrink:0}
.ptab{flex:1;text-align:center;padding:10px 4px;font-size:11px;font-weight:500;cursor:pointer;color:var(--muted);border-bottom:2px solid transparent;transition:all .15s}
.ptab.active{color:var(--accent);border-bottom-color:var(--accent)}
.panel-body{flex:1;overflow-y:auto;padding:14px}
.info-row{margin-bottom:14px}
.info-label{font-size:10px;color:var(--muted);margin-bottom:3px;font-family:var(--mono);text-transform:uppercase;letter-spacing:.4px}
.info-value{font-size:13px}
.info-link{color:var(--accent);text-decoration:none;font-size:13px}
.section-title{font-size:10px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin:16px 0 8px}
.labels-grid{display:flex;flex-wrap:wrap;gap:6px}
.label-chip{padding:4px 10px;border-radius:16px;font-size:11px;font-weight:500;border:1px solid;cursor:pointer;transition:opacity .15s;white-space:nowrap}
.label-chip.active{opacity:1}
.label-chip:not(.active){opacity:.4}
.label-chip:hover{opacity:.9}
.template-item{background:var(--surface2);border-radius:10px;padding:10px 12px;cursor:pointer;transition:border-color .15s;border:1px solid var(--border);margin-bottom:7px}
.template-item:hover{border-color:var(--accent)}
.t-label{font-weight:700;font-size:10px;color:var(--accent);margin-bottom:4px;text-transform:uppercase;letter-spacing:.3px}
.t-content{font-size:12px;color:var(--muted);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.t-shortcut{font-size:10px;color:var(--accent2);font-family:var(--mono);margin-top:4px}
.media-grid{display:grid;grid-template-columns:1fr 1fr;gap:6px}
.media-item{border-radius:8px;overflow:hidden;cursor:pointer;border:1px solid var(--border);transition:border-color .15s}
.media-item:hover{border-color:var(--accent)}
.media-item img{width:100%;height:70px;object-fit:cover;display:block}
.media-item-name{font-size:10px;padding:4px 6px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.media-list-item{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:9px;cursor:pointer;border:1px solid var(--border);margin-bottom:5px;transition:border-color .15s}
.media-list-item:hover{border-color:var(--accent)}
.media-type-icon{font-size:20px;flex-shrink:0}
.media-item-info{flex:1;min-width:0}
.media-item-title{font-size:12px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.media-item-cat{font-size:10px;color:var(--muted)}
.form-panel-item{background:var(--surface2);border-radius:10px;padding:12px;cursor:pointer;border:1px solid var(--border);margin-bottom:7px;transition:border-color .15s}
.form-panel-item:hover{border-color:var(--accent)}
.form-panel-name{font-size:13px;font-weight:600;margin-bottom:4px}
.form-panel-desc{font-size:11px;color:var(--muted)}
.form-panel-btn{margin-top:8px;font-size:11px;color:var(--accent);font-weight:600}
.client-link-box{background:var(--surface2);border-radius:10px;padding:12px;border:1px solid var(--border);margin-top:8px}
.client-link-url{font-size:11px;color:var(--accent);font-family:var(--mono);word-break:break-all;margin:6px 0}
.copy-btn{font-size:11px;color:var(--muted);background:var(--border);border:none;border-radius:6px;padding:4px 10px;cursor:pointer;font-family:var(--font)}
.copy-btn:hover{color:var(--text)}
.form-group{margin-bottom:14px}
.form-group label{display:block;font-size:12px;color:var(--muted);margin-bottom:5px;font-weight:500}
.form-group input,.form-group textarea,.form-group select{width:100%;background:var(--bg);border:1px solid var(--border);border-radius:10px;padding:9px 12px;color:var(--text);font-family:var(--font);font-size:13px;outline:none;transition:border-color .15s}
.form-group input:focus,.form-group textarea:focus,.form-group select:focus{border-color:var(--accent)}
.form-group select{appearance:none}
.form-group textarea{resize:none;min-height:80px}
.required-star{color:var(--danger)}
.btn-primary{background:var(--accent);color:#fff;border:none;border-radius:10px;padding:10px 20px;font-family:var(--font);font-size:13px;font-weight:600;cursor:pointer;transition:background .15s}
.btn-primary:hover{background:#3a7be0}
.btn-primary.full{width:100%}
.btn-danger{background:var(--danger)!important}
.btn-outline{background:transparent;border:1px solid var(--border);color:var(--text);border-radius:10px;padding:9px 18px;font-family:var(--font);font-size:13px;cursor:pointer;transition:all .15s}
.btn-outline:hover{border-color:var(--accent);color:var(--accent)}
.btn-sm{padding:6px 14px;font-size:12px;border-radius:8px}
.icon-btn{width:32px;height:32px;border-radius:8px;border:none;background:transparent;color:var(--muted);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s,color .15s;font-size:17px;flex-shrink:0}
.icon-btn:hover{background:var(--surface2);color:var(--text)}
.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,.75);display:flex;align-items:center;justify-content:center;z-index:200;opacity:0;pointer-events:none;transition:opacity .2s}
.modal-overlay.open{opacity:1;pointer-events:all}
.modal{background:var(--surface);border-radius:18px;width:420px;max-width:92vw;max-height:88vh;overflow-y:auto;border:1px solid var(--border);padding:24px;transform:scale(.93);transition:transform .2s}
.modal-overlay.open .modal{transform:scale(1)}
.modal-title{font-size:16px;font-weight:700;margin-bottom:18px}
.modal-footer{display:flex;gap:8px;justify-content:flex-end;margin-top:18px}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%) translateY(70px);background:var(--surface2);border:1px solid var(--border);border-radius:12px;padding:10px 18px;font-size:13px;transition:transform .3s;z-index:300;white-space:nowrap;box-shadow:0 8px 32px rgba(0,0,0,.5)}
.toast.show{transform:translateX(-50%) translateY(0)}
.toast.success{border-color:var(--accent2)}
.toast.error{border-color:var(--danger)}
.flex{display:flex}.gap-8{gap:8px}.mt-8{margin-top:8px}.mt-16{margin-top:16px}
.text-muted{color:var(--muted)}.text-accent{color:var(--accent)}.text-sm{font-size:12px}.bold{font-weight:700}.mono{font-family:var(--mono)}
@media(max-width:768px){.app{grid-template-columns:1fr!important}.sidebar{display:none}.sidebar.mobile-open{display:flex;position:fixed;inset:0;z-index:100}.right-panel{display:none!important}}